What began in 2003 as a start-up founded by three students working from an attic, has turned into an international success story. Telavox continues to challenge old norms and is already making day-to-day work easier and more productive for over 250,000 users.

Great communication is fundamental to growth. In this light, the rise of Unified Communication as a Service (UCaaS) – solutions that combines telephony, chats, video and conference calls – is a positive development. But, given the increasingly complex nature of UCaaS solutions available in the market, it often becomes a daunting task to ensure smart and simple connectivity between internal employees and with customers.

A User-Friendly and Intuitive Interface

Telavox offers business telephony, PBX, chat, video and conferences – all in the same platform. The company helps clients streamline internal and external communication, improve collaboration and provide a better customer experience. Unlike many other systems that are too cumbersome and tedious to be fully adopted, Telavox is bringing the ease of use typically associated with consumer apps and SaaS products to UCaaS. Telavox's solution is fun and easy to use – both for administrators and end-users.

"When everyday communication is easy, people tend to share more ideas and information. Great communication drives growth and Telavox helps organisations achieve exactly that," says Viktor Karlsson, CEO of Telavox.

Unified Communications – For a Unified Company

A challenge for many companies is to get the whole organisation to embrace the same communication platform. Many businesses struggle with fragmented communication flows in a number of disintegrated channels, resulting in information silos and missed opportunity.

"Our UCaaS solution is exceptionally user-friendly, which makes it a platform that people actually adopt in their everyday work," says Karlsson.

The intuitive interface of the PBX and the chat lowers the threshold for internal communication and improves collaboration.

Self Administration Saves Time and Money

With Telavox, clients get the ability of real-time self-administration. This helps them navigate changes when new users or departments need to be added, or responsibilities are altered. Clients are entirely self-sufficient when it comes to supporting and making changes to their solution and their PBX setup, and can order SIM-cards and redirect routing with just a few clicks.

"The ease of use reduces dependencies and saves our customers a lot of time and effort," says Karlsson.

A testimony to the efficiency of Telavox is a Finnish logistics company, Varova. After replacing their old PBX and telephony with Telavox, they were able to see a 40 per cent reduction in costs. With Telavox, the client no longer had to depend on expensive ad hoc help from the service provider. While changes to the service configuration previously required participation from the provider, often resulting in costly delays, the team could now quickly test out different call strategies on their own.

"The self-service model that allows us to manage our licences and PBX on our own has meant huge savings for us.