Compax: Many Telco Processes, One Solution

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Leopold Kojeder, Founder & CEO, CompaxLeopold Kojeder, Founder & CEO
In the early 1990s, Professor Hermann Simon coined the term “Hidden Champions” to refer to German companies that excelled in global trade despite the lacklustre macroeconomic performance of the nation.

Fast forward to 2019, the DACH region (Germany, Austria, and Switzerland) still boasts of the world’s highest concentration of SMBs dominating their respective industries at a global scale. One such Hidden Champion is Compax, a relatively unknown software company that, for three decades, has been a highly competent partner for some of the leading telcos in Europe.

“Recommendations have kept us afloat, and we’ve never had to promote ourselves. Our work speaks for itself,” says a proud Leopold Kojeder, the owner of Compax, a family-owned business that has admittedly never lost an account and has sustained long-lasting customer ties since its foundation in 1994.

At the core of Compax’s solutions is a fully-equipped BSS/CRM stack, running in the cloud with a SaaS business model and full agile deployment. After launching AAX, the first version of its flagship CRM solution, in 1997, Compax rolled out AAX2 for 600 users in 1999. Since then, AAX2 has been refined and enhanced with the latest technologies and fine-tuned to adapt to every telco’s specific requirements. Today, Compax serves its customers through AAX³, the next generation of its solution that includes a cloud-native, state-of-the-art microservices architecture. A comprehensive and fully-integrated solution, AAX³ is offered at an unheard of and almost disruptive price/performance ratio, a far cry when compared to the solutions offered by the biggest players in the market.

The end objective of every Compax solution is to enable the quick and easy implementation of all customer relationship and customer interaction processes together with billing and rating.

As we march forward, we will cater to the growing demands of our existing customers


A One-Stop Shop for Telcos

The AAX3 platform covers all the BSS functionalities a modern enterprise needs: from e-shop, self-service portals, mobile apps, order entry/management, subscription management, and customer support solutions, to provisioning/ activation and billing/rating. The core ingredients that bind the platform together are its strong product catalogue and workflow engine. “To succeed in the world of telcos, any service provider requires a cutting-edge product catalogue which includes tariffs, plan options, hardware platforms, and so on. It is also a marketing tool for telcos,” stresses Kojeder.

Through the comprehensive enterprise product catalogue, AAX3 users can seamlessly maintain data via a graphical interface before integrating the same into the live system without any development effort. This easy-to-configure management interface also simplifies the process of order entry, provisioning, and billing, and makes it easier to deal with extremely large amounts of data.

Also worth mentioning is the platform’s powerful reporting module. Since all AAX3 data is stored on the cloud, users can export reports and lists in a format of their choosing, and conversely link the data—whether customer history, workflow, or order list—to their data warehouse for further analysis.
Crucially, every AAX3 module is active 24x7 to ensure virtually no downtime during maintenance. The pages are continuously available, and orders in the shop are accepted and buffered.

Thirty-Five Installations and Counting

Compax currently manages 35 product installations across Europe.

Congstar, Germany’s leading 2nd brand cellular network provider, moved to AAX2 in 2009 to better manage its prepaid, postpaid, and DSL services. Since the deployment, up to 160 complex workflows have been implemented, more than 50 unique interfaces have been created, and more than a dozen Mio customer data records have been captured in the system. As of this writing, hundreds of Congstar’s call centre agents are utilising Compax’s tailor-made system on a daily basis.
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Top 10 Telecom Solution Companies in Europe - 2020
Compax

Company
Compax

Headquarters
Vienna, Austria

Management
Leopold Kojeder, Founder & CEO

Description
A software company that delivers business support solutions to the biggest telcos across four countries in Europe. One of the top Telecom Solution Providers in Europe, Compax’s solutions enable the quick and easy implementation of all customer relationship and customer interaction processes together with billing and rating. At the core of Compax’s solution is a fully-equipped BSS/CRM stack, running in the cloud with a SaaS business model and full agile deployment. The platform, AAX3, covers BSS functionalities such as e-shop, self-service portals, mobile apps, order entry/management, and customer support solutions, to billing/rating and provisioning/activation